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Terms and Conditions

 
Terms and Conditions

ME 2003 Pty Ltd T/A Mobile Essentials, will not be responsible if the phone has been physically damaged or has liquid ingress prior to handling. We will only be responsible for the requested repair areas and we will not be responsible for the loss or damage to any phone that has not been picked up within 30 days of first date left with us. PLEASE NOTE that there is NO WARRANTY on a phone which has ever been dropped in water. Mobile Essentials' repair warranty applies where the exact same fault occurs or the replaces component fails within 2 months of repair, with the exception of liquid damaged phones, which only have 30 days.

LIQUID DAMAGE: Phones which are faulty due to liquid ingress will have only 30 days warranty on the specific component fixed/replaced or work done (i.e.; no warranty for the failure of any additional components at a later stage). Furthermore, due to possible progressive corrosion, Mobile Essentials accept no responsibility for any further faults which occur during the time between the quotation and the commencement of repairs.

SETTINGS AND DATA: Phones may lose some or all of the user software settings and data in the phone during the process of assessment, diagnosis and repair and may not be recoverable. Mobile Essentials accepts no responsibility for such losses.

THE WARRANTY IS VOID: Upon return of the phone, if the Mobile Essentials repair warranty label is tampered in any way whatsoever, or if any other party attempts repairs on the phone, or if the phone has been phsyically or liquid damaged, the warranty is void.

NO WARRANTY: Mobile Essentials does not provide any warranty for the installation of any spare parts supplied by the customer. Labour charges will apply for the un-installation of spare parts where the spare part installed was not supplied by Mobile Essentials. Labour charges may also apply for any cancellation or reversals of repairs after confirmation to proceed with repairs has been given. Terms and Conditions of Diagnosis and Repair

CREDIT CARD PROCESSING FEES: A credit card payment processing fee applies in addition to repair costs, reflecting bank fees charged to Mobile Essentials for credit card payments. This is currently 3% for Visa, Bankcard and Mastercard.
 

Mobile Essentials reserves the right to sell the phone, if, after notification of completion of repairs, it is not picked up within 30 days, in order to recoup repair costs